We comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the Turkish Personal Data Protection Law (KVKK No. 6698) regarding cross-border healthcare tourism inquiries.
1. Data Controller Information
For the purposes of the UK GDPR, the Data Controller responsible for your personal data is:
Company Name: World Agagsia Health Tourism
Clinical Facilities: Agagsia Dental Clinic (Antalya & Istanbul, Turkey)
Website: https://agagsiasmile.co.uk
Email: info@agagsiadental.com
Phone / WhatsApp: +44 7824 104451
Address / Registered Office: [Insert Official Registered Address]
2. Information We Collect
We collect and process personal information when you complete online inquiry forms, book an appointment for our UK meet-up sessions, or communicate with our patient coordinators:
Identity & Contact Details: Full name, phone number (including WhatsApp), email address, country/city, and postal code.
Special Category Data (Health Data): Dental records, photos of your teeth/smile, existing X-rays/OPG scans, previous dental history, and treatment preferences submitted voluntarily for initial clinical assessments.
Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, and interaction details gathered via cookies, Meta Pixel, and Google Analytics tags.
Communication Records: Notes, correspondence, and preferences logged during consultations, phone calls, or WhatsApp chats with our coordination team.
3. Lawful Basis for Processing (UK GDPR)
Under UK data protection laws, we rely on the following legal bases:
Consent (Article 6(1)(a)): When you opt-in to marketing communications, newsletters, or submit inquiries via lead forms.
Explicit Consent for Health Data (Article 9(2)(a)): When you voluntarily provide photos, dental records, or medical details to evaluate your eligibility for treatments or arrange free assessment/X-ray sessions.
Contractual Necessity (Article 6(1)(b)): To organize your treatment plans, coordinate travel/hotel arrangements, or schedule UK meet-up appointments.
Legitimate Interests (Article 6(1)(f)): To optimize our website performance, assess advertising campaign efficiency (e.g., Meta and Google Ads), and ensure system security.
4. How We Use Your Data
We process your data strictly for legitimate operational and healthcare facilitation purposes:
Scheduling and managing attendance at UK Dental Meet-Up events and free assessment sessions.
Preparing preliminary dental evaluation estimates and treatment itineraries by our dental specialists in Antalya and Istanbul.
Communicating travel, hotel, and clinic logistics for dental tourism packages.
Sending promotional campaigns, follow-up messages, and updates (only where prior consent was granted).
Measuring conversion tracking and website analytics to optimize digital ads and user experience.
5. Data Sharing and International Data Transfers
Because our clinical facilities and coordination offices are located in Turkey, your personal data will be transferred outside the United Kingdom to Turkey.
We ensure international transfers comply with UK GDPR requirements using:
Explicit consent provided when submitting your health and inquiry data.
Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs) where applicable.
Strict technical and organizational safeguards (encrypted databases, CRM access control, and secure file transfer protocols).
Third-Party Service Providers:
We may share data with trusted data processors under strict confidentiality agreements, including:
CRM and database platforms (e.g., Bitrix24, cloud hosting providers).
Messaging and telecommunication providers (e.g., WhatsApp Business, VoIP providers).
Analytics and advertising platforms (Google Ads, Meta Ads).
We never sell, rent, or trade your personal data to third parties for independent marketing purposes.
6. Data Retention
General Inquiries & Marketing Leads: Retained for up to 24 months from your last active interaction, or until you withdraw consent.
Health & Clinical Assessment Data: Retained in accordance with Turkish Ministry of Health regulations and medical record compliance standards (typically up to 10 years following treatment evaluation).
Technical & Analytics Logs: Retained in anonymized or aggregated format for up to 14 months.
7. Your Legal Rights (UK GDPR)
Under UK data protection laws, you have the following rights regarding your personal information:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete details.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal information where there is no overriding legal or regulatory reason for retention.
Right to Restrict or Object to Processing: Object to direct marketing at any time or request restricted processing under certain conditions.
Right to Data Portability: Request transfer of your data to another provider in a structured, machine-readable format.
Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting prior lawful processing.
To exercise any of these rights, contact us directly at info@agagsiadental.com.
If you believe our processing violates your privacy rights, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies and Tracking Technologies
Our website uses essential, analytical, and marketing cookies to provide core functionality, analyze user traffic, and deliver targeted advertising. You can manage or disable non-essential cookies at any time via your browser settings or our website's cookie preference banner.
9. Contact Us
If you have questions, comments, or requests regarding this Privacy Policy, please reach out to:
World Agagsia Health Tourism / Agagsia Dental Clinic
Website: https://agagsiasmile.co.uk
Email: info@agagsiadental.com
Phone / WhatsApp: +44 7824 104451